The Operations Team Performance Management System

The full performance management system for every non-teaching role in a charter school. Twelve role rubrics, the scoring math, a six-stage annual cycle, the walkthrough and coaching tools, and the manager training to run all of it, connected by one implementation guide that shows a leader how to stand it up over a single year or two, depending on where the team is starting.

What this replaces: a year of managing the operations team from memory, and the February performance plan that lands as a surprise because nothing came before it.

WHAT IS INCLUDED

The Implementation and Readiness Guide, the centerpiece. It scores your team's readiness, sets a one-year or two-year roll-out from that score, and walks a leader through running each stage of the cycle with the exit criteria that tell you a stage is done.

Twelve role rubrics, one for each seat on the operations chart, plus a head custodian version. 289 written expectations in total, each described at all five score levels.

The scoring guide and a browser scoring calculator that does the arithmetic for the manager. Nothing to install, no account to create, and it works offline and prints.

Twelve walkthrough tools, one per role, for the short visits between the formal reviews.

A goals bank that turns a rating into a two-to-four-week goal with a stated move-on point.

The annual calendar and a completion tracker.

The mid-year and end-of-year packet, five documents that carry the two formal conversations.

A calibration protocol for the meeting where managers norm their scores against each other before anything is recorded.

The manager training deck and its facilitator guide.

The coaching set: a how-to, a feedback phrase bank, and the Operations Feedback Generator.

Read Me First and an adoption guide, which walk a leader from opening the folder to a first practice score.

$999. One school site or one network team. Instant download. Purchase orders accepted.

License: licensed to the one school site or the one network team named on your receipt. You are welcome to edit it, brand it, and use it with your own staff and managers. Please do not resell it, redistribute it, or post it beyond the licensed users. Licenses covering more than one school are available.

This system is a tool, not a policy. The rubrics describe performance. They do not decide pay, renewal, or termination. Please talk with your HR lead or your attorney before any score contributes to an employment decision, particularly where a collective bargaining agreement is in place.