Change Nobody Fought

Every book on leading change opens with the same scary statistic — and it was made up. This short field guide skips the fear and shows you how change actually sticks in an assisted living home, built from forty years of doing it: reopening closed buildings, winning back staff who’d given up, and doing it against resistance.

Five people-first moves that actually work:

• Start with one visible thing, not a system
• Find who your staff actually follow — and win them privately
• Change the conditions, not the people
• Never announce that you’re changing the culture
• Go at the speed of trust, then let it compound

And every chapter now comes with an AI tip and a ready-to-use prompt — copy, paste, fill in the brackets. You don’t need to be “good at AI.” Includes a one-page guardrails guide (what never to type) and a tear-out toolkit with all seven prompts in one place.

By Kathy Swanstrom, Assisted Living Mentor — 40 years in senior care.