UK Consumer Complaints Letter Pack — 11 Letters

When a company won't put things right, the right letter changes everything. This pack gives you 11 editable complaint letters that quote your rights and know exactly when to escalate.

Included (editable Word + PDF preview):

Faulty goods (Consumer Rights Act 2015), not as described, poor service

Refund for cancelled or undelivered orders

Chargeback / Section 75 claim

Bank complaint and Financial Ombudsman

Energy supplier and Energy Ombudsman

Council and Local Government Ombudsman

Phone / broadband and ADR escalation

Final response / deadlock follow-up

Letter Before Action (small claims)

Just fill in the [brackets]. Covers when to complain, when to escalate, and to whom. General information, not legal advice — signposts Citizens Advice and gov.uk. Instant download — DOCX + PDF.