How to Get Along with Difficult People

What’s inside (6 pages)

1. Mindset — Core rules + the 10-second pause
2. Common types — Aggressor, passive-aggressive, complainer, know-it-all, credit-taker, micromanager, avoider (with table)
3. Four core skills — Stay calm, be behavioral, set boundaries, broken-record technique
4. Ready-to-use scripts — Exact phrases for aggression, passive-aggression, complaining, credit-stealing, missed deadlines
5. Decision framework — When to handle it yourself vs. escalate
6. Protect yourself — Documentation, reducing surface area, reputation
7. Quick reference card — What to say / what to avoid

Practical, professional tone