Board Manuel

A board manual is a handbook that contains information on the organization, the product or service, and the processes of the board. This can be broken down in a variety of ways depending on the business itself. But ultimately it is a resource for the board members and employees to determine how to do their job, the ramifications of errors, and other guidelines that are necessary to know in order to be an effective board member. For example, in a claims call center, the manual would contain insurance information specific to different states, rules, and guidelines within the office, as well as the responsibilities of every role.

This product is a template to serve as a starting point and organizations should adapt it to fit their own needs. It is an easy plug-and-play method.

The GBL board manual product has several purposes:

• Creates standard guidelines - This means that everyone in your organization will now know the rules and how to abide by them. They will also know the processes of the company. Having them on paper for everyone to see makes the environment more fair because it holds everyone accountable.

• Provides a solid foundation - If employees do not have a framework of what they are doing and what decisions they can make, they will flounder. However, an office manual provides a solid foundation on which board members can build their own identity and organizational ethic.

• Saves time - If there is an easily accessible manual for employees to address when they have questions, it saves time for everyone in the long run. This is because there is less interruption with employees asking a myriad of questions. Instead, they are searchable and accessible in a manual, so the board members and employees can take responsibility for their own knowledge.

*USE THIS MANUAL TO GIVE TO EVERY BOARD MEMBER AND EMPLOYEE DURING THE ORGANIZATION ORIENTATION MEETING