Quality Management Approach Template
Quality Management Approach
What "good enough" means on this project, who decides, and what evidence you will keep.
Quality goes wrong on projects not because people do poor work but because nobody wrote down the standard. This document settles it before delivery starts: the criteria, who checks, who is independent of the work, and what happens when something fails.
The five sections
- Quality scope, objectives and standards — what standards apply, and what the project is aiming for
- Quality roles and independence — who reviews, who approves, and how independence from the delivery team is maintained
- Product quality plan — acceptance criteria per product, and the checks each one gets
- Quality control and defect management — how defects are raised, classified, fixed and verified
- Assurance, reporting and improvement — what gets audited, what gets reported, and how findings change the way you work
Fourteen pre-built tables — you are recording decisions, not designing a document.
Why independence matters
The section most projects skip. If the person who built it is the person who signs it off, you do not have quality control, you have optimism. This document makes you state who is independent and what they check.
Who it's for
Project managers, quality managers and anyone whose client, regulator or auditor expects a documented quality approach rather than an assurance that "we check things".
How you use it
Work through the prompts, set your acceptance criteria, agree who reviews what, delete the guidance and issue it. Editable Word document. No macros, no subscription.
Pairs with the Quality Management Command Centre (the workbook that runs the registers this approach describes) and the Management Approaches Pack if you need all nine approaches together.
Built in Australia from more than twenty years of program delivery experience. Instant download, yours to keep, use it on as many projects as you like.