The Customer Year Map

A printable workbook to map your customer's whole year, find where they go quiet and choose the three messages that matter most.

Customers rarely leave at a moment. They drift in the quiet months after they buy or book, when most businesses say nothing at all. This workbook puts that year on one page, so you can see where customers drift and decide what to say, and when.

What's inside

• A 12-page printable workbook (PDF)
• A full-page year map, Day 0 to Month 12
• A filled-in example, so you can see how it works
• Prompts to find the quiet and the moments that matter
• The six BREME pillars as a simple self-check
• A planner for your first three messages

Who it's for

Any service business. About 45 minutes and a pen. Print as many copies as your team needs.

How it works

Pay, and your download appears straight away. You also get it by email.

Licence and refunds

Licensed for use in one business, including its staff. Change the messages as much as you like. Please don't share or resell it. Full terms: breme.com.au/kit-licence

Digital download, so no change-of-mind refunds. If a file won't open or you bought the wrong kit, message us within 14 days and we'll sort it. breme.com.au/refund-policy