IT Support Fundamentals

From beginner to help-desk ready, with hands-on practice from day one.

8 modules, 40 self-paced lessons
8 hands-on labs and a 10-ticket capstone
Certificate of completion from NS Tech Global Consulting
Lifetime access, Windows and Mac

Launch price $119 (regular $199)

Start a career that keeps people working

Every business runs on technology, and every business needs someone who can fix it fast. IT support is one of the most accessible ways into tech: no degree required, real demand, and a clear path into networking, cloud, cybersecurity and healthcare IT.

This course teaches you the everyday work of a help-desk technician: troubleshooting hardware, supporting Windows and Mac users, fixing networks, managing Microsoft 365, protecting people from phishing, and handling tickets like a professional. No prior experience needed, just a computer and the willingness to learn.

Enroll now

Choose a pricing plan

Full Course Access

$199

$119

All 8 modules, 40 lessons, 8 hands-on labs, quizzes, final exam and certificate of completion. Lifetime access.

Course curriculum

1

Module 1 · Welcome & the IT Support Job
- 1.1 Welcome: how this course works
- 1.2 What an IT support technician actually does
- 1.3 Career paths and pay
- 1.4 The tools of the trade
- 1.5 Learning tech fast and setting up your home lab
- Lab 1 · Know Your Machine
- Module 1 Quiz
2

Module 2 · Hardware & the Troubleshooting Method
- 2.1 Inside the computer
- 2.2 Peripherals, ports & cables
- 2.3 Printers & scanners
- 2.4 The six-step troubleshooting method
- 2.5 Common hardware problems & fixes
- Lab 2 · Troubleshooting Scenarios
- Module 2 Quiz
3

Module 3 · Windows & macOS Support
- 3.1 Operating systems, versions & updates
- 3.2 User accounts & permissions
- 3.3 Installing & removing software and drivers
- 3.4 Common OS fixes
- 3.5 Remote support in practice
- Lab 3 · Build Your Virtual Lab
- Module 3 Quiz
4

Module 4 · Networking Essentials
- 4.1 How networks work
- 4.2 IP addressing, DHCP & DNS
- 4.3 Wi-Fi
- 4.4 Command-line tools
- 4.5 The
- Lab 4 · Network Detective
- Module 4 Quiz
5

Module 5 · Microsoft 365 Administration
- 5.1 Microsoft 365 and the admin center
- 5.2 Users, groups and licenses
- 5.3 Exchange Online mailboxes
- 5.4 Teams, OneDrive and SharePoint
- 5.5 Common Microsoft 365 tickets and fixes
- Lab 5 · Admin Center Practice
- Module 5 Quiz
6

Module 6 · Security Fundamentals
- 6.1 The threat landscape for small organizations
- 6.2 Passwords, password managers & MFA rollout
- 6.3 Phishing: recognize, report, respond
- 6.4 Backups, updates, endpoint protection & encryption
- 6.5 HIPAA basics for IT technicians
- Lab 6 · Security Checkup
- Module 6 Quiz
7

Module 7 · Help-Desk Tickets & Customer Service
- 7.1 The ticket lifecycle & priorities
- 7.2 Writing great ticket notes
- 7.3 The calm-caller playbook
- 7.4 SLAs, escalation & the knowledge base
- 7.5 AI on the help desk
- Lab 7 · Ticket Desk Simulation
- Module 7 Quiz
8

Module 8 · Capstone, Career Launch & Your Next Course
- 8.1 The capstone
- 8.2 Resume & lab portfolio
- 8.3 Interview prep (STAR)
- 8.4 Your CompTIA A+ study plan
- 8.5 Your next course
- Lab 8 · Capstone Ticket Queue
- Module 8 Quiz
- Final Exam

What you'll be able to do

Diagnose and fix computer, printer and peripheral problems with a proven six-step method
Support Windows and macOS users: accounts, updates, installs and remote help
Troubleshoot home and office networks, including "the internet is down"
Manage Microsoft 365 users, licenses, mailboxes, Teams and file sharing
Protect people and data with MFA, backups, encryption and phishing awareness
Work a ticket queue, write clear ticket notes and keep frustrated callers calm

Everything you need to get hired

40 written lessons you can read at your own pace
8 hands-on lab worksheets you complete on your own computer — your proof of skills for interviews
8 module quizzes and a 30-question final exam
A capstone ticket queue that simulates a real help-desk shift
Resume, LinkedIn and interview prep, plus a CompTIA A+ study plan
A branded certificate of completion from NS Tech Global Consulting
Lifetime access, self-paced

Who this course is for

Career changers who want a practical first step into tech
Students and recent graduates building job-ready skills
Office staff who end up being "the computer person" at work
Small-business owners who want to handle their own IT basics

You need: a Windows or Mac computer, an internet connection and a notebook. No experience required.

Meet your instructor

Njintieuh Sieni is the founder of NS Tech Global Consulting in Clearwater, Florida, with over 9 years of experience in IT support, systems and cloud infrastructure. He holds a Bachelor's degree in Information Technology Development and Management and is pursuing a Master's in Health Informatics.

Before focusing on IT, he worked in Florida healthcare and state behavioral care facilities as a Professional Crisis Manager — experience that shapes how he teaches the calm, people-first side of support.

Earn your certificate

Finish all 8 modules, complete the labs and pass the final exam to earn your Certificate of Completion from NS Tech Global Consulting. Add it to your resume and LinkedIn as proof that you've done real help-desk work, not just watched videos.

Frequently asked questions

No. The course starts from zero and builds step by step.
It's self-paced. Most students finish in 6–10 weeks studying a few hours a week.
It gives you the foundation and a step-by-step A+ study plan in Module 8. The A+ exams themselves are taken separately through CompTIA.
Yes. Complete the course and you'll receive a certificate of completion from NS Tech Global Consulting.
Yes. Every lesson and lab includes steps for both Windows and Mac.

Ready to start your IT career?

Join IT Support Fundamentals today and become the person everyone calls when technology breaks.