AI Customer Support Bot — n8n Workflow (GPT-4o-mini + Auto-Escalation)

Handle 80% of support tickets on autopilot — with actual good answers.

Plug in your company info once, connect your contact form or chat widget, and let GPT-4o-mini handle the first response. Auto-categorizes tickets and escalates only the tricky ones.

• Auto-categorizes support tickets into 4 types
• AI writes tailored responses using your company knowledge
• Smart escalation: billing issues always ping humans
• All tickets logged to Google Sheets for tracking
• Costs ~$0.0001 per ticket in API fees

Who it's for: SaaS companies, e-commerce stores, and service businesses getting 20+ support requests/week.

What's included: n8n workflow JSON + setup guide + prompt customization instructions