How do I pay?
All payments are processed securely through Payhip. You can use a debit or credit card (and other available options).
How do I book my session?
After purchase, you’ll receive a link to schedule your session at a time that suits you. Prefer to book directly? Just email me at rayleneross@lyt-cc.com and we can arrange it together.
What happens after I book?
You’ll receive a welcome message with all the details for your first session including how to prepare and a few gentle reflection prompts. Everything is designed to help you feel supported and ready.
What if I’m not happy with the service?
If something doesn’t feel right, please let me know. Supervision works best when it’s open and honest. We’ll talk about what’s not working and find a solution together. If you decide to end or change your supervision arrangement, that’s okay too, refunds for unused prepaid sessions may be offered at my discretion.
What if I need to cancel or reschedule?
Life happens! Please give at least 24 hours’ notice to reschedule. Cancellations made within 24 hours may be charged in full unless there are exceptional circumstances.
Are sessions online or in person?
Most supervision sessions are held online (via secure video). In-person sessions may be available depending on location and schedule.