Manager Training Pack: Preventing Harassment at Work

Managers are where it goes right, or wrong.

Many cases go wrong in the very first conversation: "Are you sure?", "He's like that with everyone", "Let's not make a fuss." From 30 October 2026 employers must take all reasonable steps, and that starts with managers who know what to do.

"Preventing harassment at work: manager training" is a 60-minute session your organisation runs itself.

It covers:

• what's changed and when, including the 2024, 2026 and 2027 changes
• third-party harassment by customers, clients and contractors, and what it looks like in practice
• a manager's authority to act, with a five-level escalation ladder from warning to police
• what "all reasonable steps" means for a manager day to day
• when someone tells you: what to say and what never to say
• what happens after a report, with timescales
• victimisation and whistleblowing
• a quiz and a realistic scenario, with answers

What's included (7 files):

• PowerPoint deck: 26 slides, with a full speaker script in the notes on every slide
• Trainer Notes: how to run the session, handling difficult moments, and answer sheets
• Law and Practical Advice: essential reading for your trainer
• Attendance sheet and an editable certificate
• Start Here guide and licence terms

No Arbiter HR branding on anything your managers see. Add your name, logo and colours.

Licence: unlimited in-house use within one organisation. Your organisation is responsible for delivery: your trainer reads the law guide before each session, and you keep the training up to date and keep the records. Not for delivering to other organisations (consultant licences are available).

Price: £2,000, or £3,500 together with the Staff Training Pack (save £500). Prefer us to deliver it? Live sessions from £495 at arbiterhr.co.uk/toolkits.html#training

Training material, not legal advice. For employers in England, Scotland and Wales. Updated for the law as at October 2026. Digital download: not refundable once downloaded; your statutory rights are not affected.