07 Online Shopping Safely

Shop online with greater confidence and know what to check before spending your money.

Online Shopping Safely for Over 60s is a straightforward guide to buying products online while avoiding scams, misleading offers and costly mistakes. Everything is explained clearly, without confusing technical language.

Inside, you’ll learn how to:

• Check whether an online shop looks genuine

• Find and choose the correct product

• Check sizes, quantities, delivery costs and returns

• Add items to your basket and review the total

• Choose a safer way to pay

• Understand why a padlock alone does not prove a seller is trustworthy

• Track a delivery through the retailer’s official website

• Return an unwanted or faulty item

• Recognise fake parcel and redelivery messages

• Know what to do if an order, refund or card payment goes wrong

Every task is broken down into simple, numbered steps, with large text, helpful illustrations, clear arrows and practical safety reminders.

Whether you’re ordering everyday essentials, buying gifts or shopping from a new website, this guide will help you pause, check and make safer decisions before paying.

Shop with confidence, protect your money and avoid the traps that catch so many people online.