Service Inquiry Confirmation, Reminders & Quote Follow-up - n8n Automation Workflow Template

Stop letting new service inquiries sit unanswered. This n8n workflow template takes every inquiry from your website contact form or booking widget, logs it to your own tracking sheet and automatically sends the right reply - an appointment confirmation or a quote acknowledgment - and then follows up on its own: a reminder email the day before each appointment, and one follow-up email for any quote request that has gone unanswered for two days.

What's included:- workflow.json - a complete, importable n8n workflow (12 connected nodes in two linked parts). Import it with one click, no coding required.- A step-by-step PDF setup guide covering import, connecting your own form, filling in your own credentials, and adjusting the reminder and follow-up timing.

How it works:1. A webhook receives the new inquiry (from any form or widget that can send a webhook) and splits it into an appointment or a quote request.2. Each inquiry is logged to your tracking sheet first, then the customer gets an instant appointment confirmation or quote acknowledgment email.3. Once a day, the workflow checks that sheet on its own: appointments happening tomorrow get a reminder email, and quote requests that are 2 to 7 days old with no response yet get a follow-up email.4. Every reminder and follow-up is marked as sent in the sheet, so no customer ever gets the same email twice.5. Every rule - the reminder timing, the follow-up window, the email wording - is edited directly in the included nodes, no separate tool required.

Tested in n8n 2.39 (self-hosted): import and routing verified with an appointment and a quote test inquiry, and the daily reminder/follow-up filter checked against sample rows. The Google Sheets and email steps run once you connect your own accounts.

Requirements: a free or paid n8n account (cloud or self-hosted), a form/widget that can send a webhook, a Google account for the tracking sheet, and an email account for sending. No credentials or API keys of ours are included - every placeholder is clearly marked in the file and explained in the setup guide.

Made with the help of AI tools; all designs are original, not copied from another creator.

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