The Effective Listening Masterclass Participant Booklet

The knowledge companion to the course: the ten practices, the three stages, the listening deposit and the latent channel, explained in full.

Duane K. Andrews, MBA, Principal and CEO of DKA Toolkit. Thirty-two years in Corporate America; corporate trainer at Baruch College from 2004 to 2022. ENRICH, created by Duane K. Andrews and Sherry M. Jerimie, frames whose listening norms you are using.

What's inside

• Listening: what it means, and hearing vs listening
• How to actively listen, and respond to the true message
• The three stages of listening
• The listening deposit
• No negative in the unconscious
• Understanding your audience, and Standard vs ENRICH listening norms

Format: PDF participant booklet, 65 pages. Instant download.