What I Mean / What I Say: A Diplomatic Communication Guide (PDF E-book)

Know exactly what you mean—but need a calmer, clearer way to say it?

What I Mean / What I Say is a sharp, practical guide for difficult conversations at work, at home and in everyday life—including combustible emails, wandering meetings, public pressure, unreasonable requests, blurred boundaries and responsibilities that keep trying to change owners.

It helps you translate the magnificent sentence in your head into language that is tactful, clear, firm—and much less likely to detonate the room.

Inside you’ll find:

• 105 practical translations

• 28 phrases that buy you time and space

• A 30-second detonation check

• Ten sentences worth saving

A useful guide to keep close whenever you need to say what needs to be said, keep responsibility where it belongs and leave the room standing.

Format: 37-page digital PDF

Author: Lesley Daniels