How to Submit a Maintenance Request (MP4 video)

Educate residents and reduce maintenance confusion with this practical explainer video, “How to Submit a Maintenance Request.”

This video explains the correct process for submitting maintenance requests through an online resident portal. It walks residents through logging in, opening the maintenance section, describing the issue clearly, and uploading photos when helpful so the maintenance team can better understand the problem.

By sharing this video, you can help residents use the proper reporting process, reduce incomplete requests, and improve response efficiency. It also clarifies when residents should call the 24/7 maintenance hotline for urgent issues such as major leaks, loss of heat, or other time-sensitive problems.

This video is provided in an editable MP4 format, in portrait layout, allowing you to add your own branding, portal instructions, hotline number, and contact information. Video length is approximately 45 seconds.

Preview the video on Basic Property Management

Purchase and download today to help residents submit maintenance requests correctly and support faster, more organized property maintenance.