Customer service for service based businesses

Plumbers, cleaners, contractors, salons, repair technicians — service-based businesses cover an enormous range of trades, but the customer experience within them shares a common shape. This short, practical guide, closing out the Customer Service That Works series, covers the situations distinct to this kind of work: quoting honestly, working respectfully in a customer's own home or space, communicating unexpected complications, and building repeat business when many jobs are genuinely one-time events.

Inside, you'll find straightforward guidance on:

●       Why the same customer service fundamentals apply across this wide, varied category

●       How to quote a job in a way that prevents most future misunderstandings

●       How to work respectfully when you're in a customer's home or space

●       How to communicate delays and unexpected complications honestly

●       How to handle dissatisfaction with completed work fairly

●       How to build repeat business and referrals in a largely one-time-service world

Written for tradespeople, contractors, and service providers who handle their own customer relationships, this book completes the Customer Service That Works series with the fundamentals applied to hands-on, in-person service work.