85 WhatsApp Scripts to Confirm COD Orders (English, French, Arabic, Darija)

Copy-paste WhatsApp messages for every step of a Cash-on-Delivery order. Each one is written in 5 versions: English, French, Arabic, Moroccan Darija (Arabic script) and Darija in Latin letters.

17 situations covered

1. Order received: ask for confirmation
2. No reply: first follow-up
3. Missed call: second follow-up
4. Last reminder before releasing the order
5. Address clarification
6. Order confirmed: thank you + delivery time
7. Upsell before shipping
8. Shipped: tracking number
9. Out for delivery today
10. Courier couldn't reach the customer
11. Customer asks to postpone
12. Hesitation or trust question
13. Customer wants to cancel: respectful save
14. Delivered: thank you + review request
15. Parcel refused or returned: recovery
16. Wrong number / "I didn't order"
17. Win-back offer for returning customers

You get

• A 12-page PDF with every script, when to send it, a placeholder guide and the confirmation timeline
• A spreadsheet library of all 85 messages you can filter by situation and language, ready to paste into WhatsApp Business Quick Replies

Messages use simple placeholders like {name}, {product} and {price}, so any agent can send them in seconds.

Instant download: 1 PDF + 1 .xlsx file.