08 Online Banking Safely

Online Banking Safely for Over 60s is a calm, straightforward guide to using mobile and online banking without feeling overwhelmed. Everything is explained clearly, with practical safeguards to help you recognise when something is not right.

Inside, you’ll learn how to:

• Find and install your bank’s genuine app

• Sign in using a passcode, fingerprint or facial recognition

• Check balances and recent transactions

• Transfer money between your own accounts

• Pay someone new more safely

• Check recipient details before confirming a payment

• Respond safely to unexpected banking alerts

• Turn on useful payment notifications

• Protect your phone if it is lost or stolen

• Recognise impersonation scams and “safe account” fraud

• Know what to do if you think money or information has been stolen

Every task is broken down into simple, numbered steps, with large text, helpful illustrations, clear arrows and important safety reminders.

Whether you want to check your balance from home, pay a bill or send money to someone you trust, this guide will help you slow down, check the details and bank more safely.

Simple everyday banking guidance with strong safeguards for your money and peace of mind.