The Retention Playbook — A Field Guide for Assisted Living Leaders

People rarely quit a facility. They quit chaos, and they quit their supervisor. This is how you fix the causes.

A field guide for assisted living leaders that works backward from the real drivers of turnover. Start with the diagnostic to find where your building is actually leaking, then apply the targeted fix for each stage of an employee’s life with you — the first shift, the first 90 days, the first year.

Inside:

• The Retention Diagnostic — a scored self-assessment across scheduling, onboarding, supervision, and culture; find your two lowest and start there.
• The fixes — stop the scheduling “doom loop,” train the emotional weight (not just the task), pay your preceptors, build person-centered culture for staff, and meet the new generation.
• The multiplier — equip your frontline supervisors, the highest-return dollar in the building.
• A 30-60-90 rollout plus a toolkit: stay-interview script, paid-preceptor checklist, and weekly supervisor coaching prompts you can start Monday.

Instant PDF download (US Letter). By Kathy Swanstrom, Anchor Care Consulting — 40 years in assisted living.