Insurance Consumer Complaint Compliance Guide

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Important Note: You may make a one-time purchase of the "Insurance Consumer Complaints Compliance Guide" here or obtain a yearly/renewable subscription under the "Subscriptions" tab at this link. Your one-time purchase of this guide here does not include real-time updates to laws, reguations, bulletins, forms, or Consumer Services Division contacts. If you want real-time updates to this guide, you may purchase them later under the "Subscriptions" tab. The real-time updates will be an add-on at a substantially cheaper price of $125/year.

The "Insurance Consumer Complaints Compliance Guide" is a 51-state compilation of statutes, regulations, and insurance bulletins addressing consumer complaints filed by consumers and/or policyholders against insurance licensees and addresses the following topics:

• Annual Complaint Filing Requirements
• Complaint Acknowledgment Duties
• Complaint Format Requirements
• Complaint Intake Procedures
• Complaint Recordkeeping Requirements
• Complaint Resolution Methods
• Complaint Response Deadlines and Extension Requests
• DOI Complaint Classifications
• DOI Complaint Tracking Requirements
• Penalties and Sanctions
• Unfair Trade Practices

The guide also includes the contact information of each jurisdiction’s Consumer Services Division which oversees consumer complaints and hyperlinks to consumer complaint forms and online consumer complaint portals that are used to enter and track consumer complaints. 

The guide contains 707 pages.