The Trust Formula

Trust = Expectation + Experience

We’ve all felt it—that moment when trust is broken. A leader we believed in lets us down. A company that preached loyalty suddenly treats people as disposable. A commitment is made, then ignored.

Trust erodes when expectation and experience don’t match. And when trust is gone, so is innovation, collaboration, and real engagement—because people shift into self-preservation mode.

But the opposite is also true. When leaders and organizations align their words with their actions, trust is built. And trust fuels performance, creativity, and long-term success.

Want a stronger team? Start by ensuring the experience you create matches the expectations you set.