FREE! Module One: Innovative Customer Service Training. TTQS Model
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Welcome to the Introduction of Module One: Innovative Customer Service Training.
Hospitality Industry. Download this Intro for FREE today. Enter the amount: "0" or any token amount to support the hard work of the trainer and facilitator. Thank you.
Benefits for delegates and the Organization:
• Helps taking care and solve customer concerns in a professional manner.
• Leads to increases in customer satisfaction.
• Enhancement confidence and knowledge.
• Contributes to a happier, more productive workplace.
•Transform skills & be part of a customer-centric culture.
•Learn how to elevate the level of hospitality & deliver a consistently superior service.
•Enrichment in self-confidence in dealing with both, team member and guests.
•Increases number of repeated guests, revenue and business bottom line!
Learning Objectives:
At the conclusion of the training, delegates should be able to:
• Demonstrate in-depth knowledge about the origin of hospitality, from regional to Middle Eastern hospitality culture and way of life.
• Distinguish between hospitality and service in delivering quality service.
Increases performance in all major customer service - hospitality soft skills.
P E T Si St
o Problem Solving
o Empathy
o Teamwork
o Strategy & Innovation
o Stress & Time Management
Identify the importance of professionalism & a positive teamwork environment.
• Explain the essential elements of effective business etiquette that contribute to the guest’s experience.
• Describe how to elevate the level of quality service by using 5 dimensions of SERVQUAL Model.
Be in a better position to achieve the guest’s memorable experience by using experience economy dimensions.
• Outline efficiently on how to resolve queries with relevant information & conclude every interaction on a positive note.
• Identify “moment of truth” opportunities, be able to easily connecting from heart-to-heart.
Hospitality Industry. Download this Intro for FREE today. Enter the amount: "0" or any token amount to support the hard work of the trainer and facilitator. Thank you.
Benefits for delegates and the Organization:
• Helps taking care and solve customer concerns in a professional manner.
• Leads to increases in customer satisfaction.
• Enhancement confidence and knowledge.
• Contributes to a happier, more productive workplace.
•Transform skills & be part of a customer-centric culture.
•Learn how to elevate the level of hospitality & deliver a consistently superior service.
•Enrichment in self-confidence in dealing with both, team member and guests.
•Increases number of repeated guests, revenue and business bottom line!
Learning Objectives:
At the conclusion of the training, delegates should be able to:
• Demonstrate in-depth knowledge about the origin of hospitality, from regional to Middle Eastern hospitality culture and way of life.
• Distinguish between hospitality and service in delivering quality service.
Increases performance in all major customer service - hospitality soft skills.
P E T Si St
o Problem Solving
o Empathy
o Teamwork
o Strategy & Innovation
o Stress & Time Management
Identify the importance of professionalism & a positive teamwork environment.
• Explain the essential elements of effective business etiquette that contribute to the guest’s experience.
• Describe how to elevate the level of quality service by using 5 dimensions of SERVQUAL Model.
Be in a better position to achieve the guest’s memorable experience by using experience economy dimensions.
• Outline efficiently on how to resolve queries with relevant information & conclude every interaction on a positive note.
• Identify “moment of truth” opportunities, be able to easily connecting from heart-to-heart.