Free Reply Rescue Pack: 5 Customer Message Templates for Small Online Sellers

Customer says their order arrived damaged? You do not have to invent the first reply under pressure.

This free Reply Rescue Pack gives you five editable first replies for damaged items, tracking problems, delivered-but-missing parcels, refund requests, and custom-order questions, plus a short inbox checklist.

Example: "I am sorry your item arrived damaged. Please send your order number and, if possible, clear photos of the item and packaging through the order message thread. I will review the details and confirm the next step by [date]."

Free download. Payhip asks for an email to deliver the file; no payment details are needed. Replace the placeholders and check your platform rules and shop policy before sending.

Inside, you get copy-ready replies for:

- tracking not updating

- delivered but not received

- refund request outside policy

- damaged item first response

- custom order discovery

You also get a small inbox triage checklist so you can decide what to ask for, what not to promise, and what next step to give the customer.

This is a preview of the full Seller Reply Kit, which includes 72 customer reply templates plus an inbox triage guide for shipping, refunds, damaged items, custom orders, reviews, product questions, policy boundaries, and follow-ups.

Best for:

- Etsy sellers

- Shopify sellers

- handmade shop owners

- digital product sellers

- solo ecommerce founders who answer their own inbox

Need the full library? The full Seller Reply Kit includes 72 templates plus a deeper inbox triage guide for $5:

https://payhip.com/b/37D9M?src=free-reply-rescue