MYReSolve Operating Playbook, Book Three: Recruiting and keeping frontline people

Why the people you most want to keep are the ones who leave, and how the seven behaviours become a hiring standard. Recruit for the behaviours, then build a job the behaviours can survive in.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Three of twelve. First edition, September 2026. The full series, and the complete set at £149, is at myresolve.uk/book.