MYReSolve Operating Playbook, Book Three: Recruiting and keeping frontline people

Why the people you most want to keep are the ones who leave, and how the seven behaviours become a hiring standard. Recruit for the behaviours, then build a job the behaviours can survive in.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Three of twelve. First edition, September 2026.