Booklet #9: Customer Service Scripts and Responses

The furious email. The refund demand. The review that could sink you. Every one of these has a right response, and getting it wrong costs you customers and sleep. This booklet writes the right one for you, every time. Defuse the angry, keep the wavering, and turn complaints into loyalty, all while sounding calm and professional even when you are anything but. 12 prompts, Pro Tips, follow-ups, and a Quick Reference Card. Part of the Claude Unlocked series.