Clavis Guest Communications Pack | Email, WhatsApp and Social Media Templates

Say the right thing at every stage of the guest journey, from the first enquiry to the review request. The Clavis Guest Communications Pack gives guesthouses, B&Bs, self-catering units, lodges and farm stays ready-written messages that sound warm and professional. Fill in your details once, then send in seconds.

WHAT IS INCLUDED

12 email templates

Reply to an enquiry, booking confirmation, balance reminder, directions and arrival, welcome on the day, mid-stay check-in, check-out reminder, thank you and review request, fully booked with alternatives, cancellation, reply to a complaint and a returning guest offer.

16 WhatsApp Business quick replies

Short replies with ready shortcuts such as /rates, /deposit, /directions, /wifi and /power for load-shedding, plus an away message.

Booking confirmation

A one-page confirmation with booking details, payment summary and what happens next.

Gift vouchers

Printable vouchers with value, voucher number and expiry date. Ideal for birthdays and the festive season.

Social media captions and calendar

20 captions in five themes (welcome, special offers, local area, reviews and behind the scenes), with a posting plan for Facebook and Instagram.

Social media post templates

6 editable PowerPoint post designs: welcome, special offer, guest review, local tip, last-minute gap and more.

Start Here guide and worked examples

A short setup guide, plus filled-in examples from fictional properties to show you how the finished documents look.

THREE LANGUAGES, THREE THEMES

Every document comes in English, Afrikaans and German, so you can answer German-speaking guests from Namibia and Europe in their own language. Each one is available in three colour themes, Karoo, Coast and Winelands, matching the other Clavis packs.

FORMAT AND REQUIREMENTS

Instant download of one ZIP file (about 13 MB) with Word (.docx), PowerPoint (.pptx) and PDF files. Works with Microsoft Word and PowerPoint 2016 or later, or Microsoft 365. Most files also open in Google Docs and Slides, but the layouts are designed for Microsoft Office. Nothing is posted.

WANT IT DONE FOR YOU?

Add brand fit after you buy, from R450. We add your logo, colours and details for you. See lumaxioconsult.biz.

SAVE WITH THE COMPLETE KIT

Buy all three Clavis packs (Guest Welcome, Operations and Guest Communications) in the Complete Accommodation Kit for R995 and save R290.

LICENCE

Licensed to the purchaser for one business. You may edit and use the templates for your own property as often as you like. You may not resell, share or distribute the files to third parties. © 2026 Lumaxio Consult (Pty) Ltd.

Refund and delivery policy: lumaxioconsult.biz/#refund-policy

Questions: support@lumaxioconsult.biz

AFRIKAANS

Die Clavis Gastekommunikasiepakket bevat 12 e-possjablone, 16 WhatsApp-kitsantwoorde, 'n besprekingsbevestiging, geskenkbewyse, sosiale media-onderskrifte en plasingsjablone. Alles in Engels, Afrikaans en Duits, in drie kleurtemas.

DEUTSCH

Das Clavis Gästekommunikationspaket enthält 12 E-Mail-Vorlagen, 16 WhatsApp-Schnellantworten, eine Buchungsbestätigung, Geschenkgutscheine, Social-Media-Texte und Beitragsvorlagen. Alles auf Englisch, Afrikaans und Deutsch, in drei Farbthemen.