MYReSolve Operating Playbook, Book Eleven: Systems change without chaos

Why a new system so often makes the customer's experience worse on day one, and why behaviour, not process, makes the change smaller, easier and cheaper. Specify the decisions before the screens.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Eleven of twelve. First edition, September 2026. The full series, and the complete set at £149, is at myresolve.uk/book.