Major Incident Management Playbook PDF | Incident Command Kit with Severity Matrix, Bridge Scripts & Templates for IT Managers

IncidentReady™ Starter Kit — Lead the incident. Protect the business.

A field-ready major incident command playbook for IT professionals — built from 30 years in enterprise IT, including a decade leading major incident response at IBM and beyond. When a critical system goes down, this kit gives you the structure to take command: declare severity, run the bridge, keep executives informed, and capture every lesson.

WHAT'S INSIDE (13 field-ready sections):

• Incident Manager Playbook — what to do before, during, and after the incident

• Severity Matrix (SEV-1 through SEV-4) with decision prompts

• Incident Declaration Checklist

• Bridge Opening Script — word-for-word, establish control in 60 seconds

• Bridge role assignments and ground rules

• Executive Update Template + customer update template

• Timeline Worksheet

• Decision & Action Log

• Recovery & Closure Checklist

• Post-Incident Review Template

• Lessons Learned & Improvement Actions tracker

• Quick Reference Incident Command Card

• One-Page Incident Record & Stakeholder Communication Planner

WHO IT'S FOR: Incident Managers, Major Incident Managers, SREs, DevOps engineers, Service Desk Managers, IT Operations leaders — and anyone who's ever been thrown onto a bridge call and told "you're running this."