Workshop: Inside the Mind of a Tourist

Workshop Details

📅 Wednesday, September 30

6:00 PM Central Time

Live online via Zoom

Working with English-speaking tourists can be challenging—even when you speak English well.

Tourists may have expectations about service, communication, politeness, personal space, problem-solving, and hospitality that aren't always obvious to someone from another culture.

This workshop will help you understand what English-speaking tourists may expect and how to communicate with them more effectively and professionally.

What we'll cover

• Cultural expectations: Understand common expectations English-speaking tourists may have while traveling and using hospitality services.
• Professional English: Learn practical, polite ways to communicate with tourists in common service situations.
• Good service vs. bad service: Look at examples of how different approaches can affect a tourist's experience.
• Polite vs. rude communication: Compare phrases and communication styles that can unintentionally sound rude, dismissive, or unhelpful.
• Common cross-cultural misunderstandings: Identify situations where cultural differences—not bad intentions—can create confusion.
• Role-play scenarios: Practice responding to realistic situations involving tourists.
• Review guide: Receive a downloadable guide reviewing the key concepts and useful phrases from the workshop.

Who is this for?

This workshop is designed for:

• Hospitality professionals
• Hotel and restaurant workers
• Tourism professionals
• Managers and supervisors
• Anyone who regularly communicates with English-speaking tourists
• World travelers who want to better understand the cultural expectations of English-speaking visitors