Business English: Product Recall and Strategy Simulation

Overview

The “Product Recall and Strategy Simulation” is an immersive, scenario-based training module designed for business English professionals. It recreates a realistic, high-pressure corporate environment in which participants must work together to resolve a serious client complaint. Your learners take on distinct professional roles within a manufacturing firm facing a product defect crisis. They must communicate effectively, negotiate terms, and produce a strategic proposal that addresses the client’s immediate needs while safeguarding long-term business interests.

Key Objectives

• Improve Business English Communication: Participants practice clarifying key details, asking for and providing information, making suggestions, and negotiating compromises in English.
• Enhance Problem-Solving & Decision-Making: Learners integrate data from different roles to craft a unified, feasible solution.
• Develop Intercultural & Interdepartmental Collaboration Skills: Participants work as a cross-functional team, understanding diverse perspectives (Operations, Quality Assurance, Sales, Legal).
• Build Confidence in Professional Interactions: The simulation offers a safe space to refine tone, register, and professional language for client-facing communications.

What’s Included with Your Purchase



1. Comprehensive Instructor’s Guide: Step-by-step teaching notes, language focus tips, suggested timings, and facilitation strategies to ensure a smooth delivery of the simulation.
2. Scenario Brief and Background Materials: A detailed scenario overview for learners, including the context, problem statement, and clear objectives.
3. Individual Role Cards: Four distinct role sheets (Operations Manager, QA Specialist, Sales & Account Manager, Legal Advisor) with unique, confidential information that encourages real-time information exchange and negotiation.
4. Student Worksheets & Handouts: Guided questions, note-taking templates, and a writing prompt for drafting the final proposal.
5. Vocabulary & Language Support: A dedicated language overview sheet with key terms, phrases, and useful grammar structures to assist learners in communicating effectively.
6. Sample Proposal & Answer Key: A model final proposal for instructor reference, providing an example of a high-quality, well-structured outcome.
7. Class Slide Deck: A clear, step-by-step visual presentation to support the lesson flow, display instructions, and summarize critical points throughout the simulation, making sure that the lesson stays on track.