Care Manager Training Pack: Preventing Harassment in Care

The manager decides whether the carer is protected.

When a carer reports a client or a relative, what the coordinator says next decides everything: whether the plan changes, whether the commissioner is told, whether the carer goes back in alone. This 60-minute session gives your managers the law, the ladder and the words.

It covers:

• what's changed and when; nobody is exempt, and care is high risk
• the five principles, and the two tracks side by side
• the client file statement and the duty to inform
• who to involve and when: social worker, commissioner, GP, CMHT, OT, district nurse
• the care escalation ladder, level by level, and the "before you suspend" checks
• emergency withdrawal during a visit
• the lone-working system you must run
• discriminatory requests, safeguarding both ways, RIDDOR and regulator notifications
• when a carer tells you; never victimise; whistleblowing
• a quiz and a realistic scenario with answers

What's included (7 files): PowerPoint deck (30 slides, full speaker script in the notes), Trainer Notes, Law and Practical Advice for the trainer, attendance sheet, editable certificate, Start Here guide and licence terms.

No Arbiter HR branding on anything your managers see. Unlimited in-house use within one organisation; your organisation is responsible for delivery; your trainer reads the law guide before each session.

Price: £2,000, or £3,500 together with the Care Staff Training Pack (save £500). Prefer us to deliver it? Live care sessions from £495 at arbiterhr.co.uk/toolkits.html#care

Training material, not legal advice. For care providers in England and Wales. Updated for the law as at October 2026. Digital download: not refundable once downloaded; your statutory rights are not affected.