The FlowSight Fix

Most businesses do not lose customers because their service is bad. They lose them because hidden friction makes the business difficult to use—and difficult for employees to run.

The FlowSight Fix is a practical, step-by-step guide to identifying the broken processes, unclear handoffs, workarounds, delays, and communication gaps that quietly cost businesses time, customers, and revenue.

Inside, you will learn how to:

• Examine the complete customer journey

• Find operational problems occurring behind the scenes

• Recognize bottlenecks, wasted effort, and confusing processes

• Separate symptoms from the actual cause of a problem

• Use observation, process mapping, visual controls, and mistake-proofing

• Make practical improvements that employees can maintain

• Build systems that are easier for customers to use and teams to operate

The ideas in this guide are based on Martin Rundle’s 28-year career with Toyota Motor Manufacturing Canada, including his experience as a Kaizen Team Leader and the implementation of all 3,997 improvement ideas he submitted.

Whether you own a service business, manage a team, work in operations, or help organizations improve, The FlowSight Fix will give you a practical method for seeing what others overlook.

See the process. Find the friction. Fix what matters.

Digital product: PDF ebook delivered immediately after purchase.