34 subscription-box support macros — skips, pauses, renewals & missing items

Subscription box customers write in about the same things every month. This pack gives your team 34 original reply templates (17 common situations, each in a warm and a direct tone):

• Skipping a box, pausing, and changing how often boxes ship
• Shipping address changes and boxes that have not arrived
• Missing items, damaged boxes, and receiving two boxes by mistake
• Boxes that did not match saved preferences, and updating preferences
• Changes that came in after the monthly cutoff
• Questions about a renewal charge, and a failed payment putting a box on hold
• Gift subscriptions and confirming a cancellation
• Questions about an item's details, and "what's in this month's box"

Includes help desk imports for Zendesk (CSV); Freshdesk, Help Scout, Gorgias (CSV+JSON); Gmail templates, a Notion import, a playbook (MD + PDF), and the Markdown sources.

Made for subscription box stores on Shopify and similar platforms. Import files follow common column layouts; they have not been live-tested in every help desk version. Help Scout and Gorgias JSON are for API or manual import (not live-tested in vendor UIs).

Templates only — your business sets its own billing, renewal, cancellation, and return policies. No macro promises a refund or credit, and the item-details macro does not give health advice. Not legal or financial advice. Not affiliated with or endorsed by Shopify, Zendesk, Freshdesk, Help Scout, Gorgias, Google, or Notion. Single-team license; no resale.

Support: digitalpromohub.support@gmail.com