Change Management Playbook

The reason most clinic changes fail isn't the plan — it's the people. This playbook fixes that.

Built on the PROSCI ADKAR framework — the most widely used change management model in healthcare.

Every section is ready to fill in and use from day one.

What's inside — 7 structured sections:

• 🔄 Change Definition — scope, impact table, and what is NOT changing
• 👥 Stakeholder Analysis — stakeholder map and influence/impact matrix
• 🧠 ADKAR Action Plan — tactics, templates, and checklists for all 5 ADKAR stages
• 📢 Communication Plan — full schedule with message templates and sender guidance
• ⚠️ Resistance Management — resistance log and response framework for 6 common resistance types
• ✅ Change Readiness Assessment — pre-go-live checklist and 30/60/90 day post-go-live reviews
• ✍️ Approvals & Sign-off — three-column signature block

PROSCI research: Projects with excellent change management are 6x more likely to meet objectives.

✔ Delivered as a branded PDF — ready to print and use immediately

✔ Notion template link included inside the PDF — duplicate to your workspace for the interactive digital version

✔ Built by a PROSCI Certified Change Practitioner

✔ English version included · Spanish version available on request