Service Department KPI Dashboard Spreadsheet - Effective Labor Rate, Hours per RO, Tech Efficiency | Excel & Google Sheets

Includes: Start Here, Monthly Inputs, KPI Dashboard (month selector), Labor Rate Calculator, 1-page formula quick-reference PDF.

A ready-made spreadsheet for service managers and shop owners who want their core service-department numbers in one place. Enter your monthly totals in the yellow cells and the workbook calculates effective labor rate by pay type (customer, warranty, internal), hours per RO, technician efficiency, productivity and proficiency, labor and parts gross profit %, parts-to-labor ratio, comeback rate, average RO dollars and optional fixed absorption.

The Labor Rate Calculator compares your posted rate with your effective labor rate and estimates discount leakage in % and dollars, plus the posted rate needed to reach a target effective rate.

Formulas follow commonly published industry definitions and are listed on the included quick-reference sheet. Calculated cells are locked to prevent accidental overwrites; example data is clearly labeled.

Works in Excel and Google Sheets. No macros. Digital download - no physical item. Works with numbers you export or copy from your own shop system.

This is a calculation tool; results depend on the data you enter.

Designed by us using AI tools; every game, answer and fact is checked by our QA before listing.