Spanish for Customer Service — Phrases, Scripts & Templates for Bilingual Support Roles (PDF)

Support customers in Spanish — confidently and professionally.

Built from real bilingual support experience, this guide gives you the exact phrases, scripts and templates for phone, chat and email support — in Spanish, with English translation and pronunciation throughout.

INSIDE (47 pages):

• Greeting & opening a call or chat

• Understanding the customer, handling complaints calmly

• Tech support, billing & payments, spelling, numbers & dates on calls

• Escalation, callbacks, closing a conversation politely

• 5 ready-to-adapt email & chat templates (Spanish + English)

• False friends (including the embarazada trap), pronunciation traps, usted vs. tú

• "What customers say" listening section, 6 practice dialogues, a de-escalation script

• Quick-reference cheat sheet, exercises and role-play worksheets

For bilingual support agents, call centers, and anyone serving Spanish-speaking customers.