The Facilitator Program™

Calm People. Stronger Relationships. Better Business.

Complete Licensed Corporate Training System

A professionally designed, ready-to-deliver corporate learning system that helps organizations strengthen communication, emotional intelligence, trust, and customer relationships.

The Facilitator Program™ is a comprehensive, turnkey training solution created for organizations that want to develop confident communicators, emotionally intelligent professionals, and customer-centered teams.

Built on research-informed principles of emotional intelligence, consultative communication, psychological safety, behavioral science, and human-centered leadership, this program helps employees move beyond transactional interactions to create meaningful conversations that build trust, strengthen relationships, and improve business outcomes.

Whether you're onboarding new employees, developing experienced professionals, strengthening leadership skills, or enhancing workplace culture, The Facilitator Program™ provides a structured, repeatable learning experience that can be delivered consistently throughout your organization.

No curriculum design.

No program development.

No outside trainer required.

Simply assign your licensed facilitator and begin delivering professional development immediately.

Your Licensed Training System Includes

✔ Complete Facilitator Guide with step-by-step delivery script

✔ 35-Slide Professional PowerPoint Presentation

✔ Participant Field Guide

✔ Interactive Participant Workbook & Activities

✔ Manager Coaching & Reinforcement Guide

✔ Certificate of Completion

✔ Single-Trainer Corporate License

✔ Ready-to-Deliver Two-Hour Instructor-Led Workshop

Learning Objectives

Participants will learn how to:

• Develop practical emotional intelligence in everyday workplace situations

• Build trust through authentic, customer-centered conversations

• Recognize emotional cues and respond with confidence and professionalism

• Improve active listening and meaningful communication

• Handle rejection, conflict, and difficult conversations with resilience

• Replace pressure-based interactions with curiosity, empathy, and collaboration

• Strengthen customer relationships through facilitative communication

• Increase confidence while reducing workplace stress and emotional reactivity

• Create stronger teams built on trust, respect, and psychological safety

Ideal For

• Automotive Dealerships
• Sales Professionals
• Customer Service Teams
• Service Advisors
• Business Development Centers (BDC)
• Leadership Development Programs
• Employee Onboarding
• Professional Development Initiatives
• Organizations committed to improving workplace culture and customer experience

Designed for Immediate Implementation

The Facilitator Program™ has been developed as a complete learning system—not simply a presentation or workbook.

Every component has been designed to work together, allowing organizations to implement professional development quickly while maintaining consistency across every training session.

The structured facilitator guide, presentation, participant materials, and coaching resources provide everything needed to deliver an engaging, practical, and repeatable learning experience.

License Information

Your purchase includes a Single-Trainer Corporate License, authorizing one designated trainer within your organization to deliver The Facilitator Program™ internally for employee development.

Enterprise licensing, multi-trainer licensing, and organization-wide implementation options are available for larger teams.

Created by Jennifer Adkinson

Jennifer Adkinson is an author, educator, and creator of The Facilitator Program™.

With decades of experience studying communication, emotional intelligence, human behavior, coaching, and professional development, Jennifer develops practical learning systems that help organizations build stronger relationships, healthier workplace cultures, and more confident communicators.

Her programs combine evidence-informed principles with real-world application, providing organizations with tools employees can begin using immediately.

Intellectual Property Notice

The Facilitator Program™ is protected intellectual property.

All training materials, facilitator guides, participant resources, presentations, worksheets, and supporting documents are licensed—not sold—and may not be reproduced, redistributed, modified, or shared outside the terms of the applicable license agreement.

Refund Policy

Due to the digital nature of this licensed intellectual property, all sales are final.

Once access to the training materials has been provided, refunds, returns, or exchanges cannot be offered.