Harlo Shopify Returns Reply Pack — 34 support macros for returns, exchanges, labels & store credit

Harlo Shopify Returns Reply Pack — 34 support macros for returns, exchanges, labels & store credit

Returns are where a store keeps or loses a customer. This pack gives your team 34 original reply templates (17 common return and exchange situations, each in a warm and a direct tone):

- Return request received, and requests outside your return window (your team reviews)

- Return labels sent, and fixing labels that will not print or scan

- Return in transit, received, and being checked

- Refund status check (shares status only; no refund promised)

- Size exchanges, and exchange options that are out of stock

- Store credit offers and gift returns

- Wrong item, damaged on arrival, and missing items

- Final sale items, packages that arrive with no return request, and explaining fees or deductions

Includes help desk imports for Zendesk (CSV); Freshdesk, Help Scout, Gorgias (CSV+JSON); Gmail templates, a Notion import, a playbook (MD + PDF), and the Markdown sources.

Made for stores on Shopify and similar platforms. Import files follow common column layouts; they have not been live-tested in every help desk version. Help Scout and Gorgias JSON are for API or manual import (not live-tested in vendor UIs).

Templates only — your store sets its own return and refund policies. Not legal or financial advice. Not affiliated with or endorsed by Shopify, Zendesk, Freshdesk, Help Scout, Gorgias, Google, or Notion. Single-team license; no resale.

Support: digitalpromohub.support@gmail.com