MYReSolve Operating Playbook, Book Seven: Aftersales and returns

Why aftersales is not a cost centre but a profit centre, and why it only becomes one when the seven behaviours run it. The customer who came back after a problem is the number.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Seven of twelve. First edition, September 2026.