MYReSolve Operating Playbook, Book Seven: Aftersales and returns

Why aftersales is not a cost centre but a profit centre, and why it only becomes one when the seven behaviours run it. The customer who came back after a problem is the number.

The MYReSolve Operating Playbook is twelve short, practical playbooks on the operational topics that decide whether a business runs well. Each one is written for the whole organisation, seen from three positions - Frontline, Manager, Executive - in one document, and ends with the one page a leader should be shown. Industry-agnostic: the operational skill set is transferable and the product is irrelevant. By Rob Pierce, founder of MYReSolve.

Book Seven of twelve. First edition, September 2026. The full series, and the complete set at £149, is at myresolve.uk/book.