The Hospitality Playbook

In hospitality, confidence begins with knowledge — and knowledge starts with the menu.

Menu Knowledge: The Art of Hospitality Service is a practical, easy-to-follow training guide designed for anyone working in cafés, restaurants, or hotels who wants to serve with confidence, professionalism, and genuine care.

This book takes you step by step through the essentials of great service — from mastering your menu and understanding food and drink pairings to handling special requests, upselling with honesty, and turning complaints into opportunities. Each chapter includes real-life dialogues, practical exercises, and everyday examples drawn from real hospitality experience.

Written by professionals with over 25 years in the industry, this book isn’t theory — it’s real-world hospitality at its best. Whether you’re new to the floor or managing a full team, you’ll find proven techniques to help you build guest trust, improve consistency, and deliver unforgettable service.

Because true hospitality is more than just serving food — it’s creating moments guests remember.