Missed calls cost small businesses work. An AI receptionist can answer the easy questions and take a message. It can also say the wrong thing, promise a booking that never happened, or record a caller who did not agree. This course shows you how to avoid that.

You build one narrow assistant. It does one routine job, uses only facts you approved, and always has a human fallback. You test it on hard calls before it ever meets a real customer.

You will learn to:

• Pick one safe job for the assistant, and write what it must never do.
• Map the whole conversation, including refusals, urgent calls and "I don't know".
• Write an approved answer sheet with an owner and a review date for each fact.
• Set up a request-first assistant with visual tools.
• Connect bookings without false promises (confirmed, pending and failed are different).
• Handle recording consent, privacy and handoff to a person.
• Run difficult test calls, record pass or fail, and fix what fails.
• Plan a small pilot, a rollback and ongoing upkeep.

What's inside: 8 lessons in 4 modules (about 45 minutes), a workbook with 5 worksheets, a 10-question quiz with answer key, and a capstone project. Practice uses made-up data only. Plan 3 to 5 hours of practice on top of the lessons.

Who it is for: owners and managers of clinics, salons, trades, agencies and small offices who miss calls and can handle online forms and calendars. No coding needed for the request-first route.

Not included: a phone number, a voice or automation tool, or paid plans. Tool prices and usage costs are separate. This is education, not legal advice.

Preorder: lessons open later and you will get an email when they do. Full refund any time before lessons open, or within 14 days after access opens.

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