Harlo Customer Support Representative Hiring Kit | Scorecard, 25 Interview Questions, Weighted Scorer, Work Sample, 30-60-90 Plan

Hire your next Customer Support Representative with confidence. This editable Harlo kit focuses on empathy, de-escalation, and written communication, and gives every interviewer the same clear standard.

Includes:

- Start Here PDF with a legally-safe interview question guide

- Role scorecard: mission, 5 outcomes, 10 weighted competencies (.docx)

- 25 behavioral and situational questions, each with strong-answer signals and red flags (.docx)

- Weighted multi-interviewer scorer with N/A handling and an automatic recommendation (.xlsx)

- Timed work-sample exercise with scoring rubric (.docx)

- Reference-check script (.docx)

- 30-60-90 day onboarding plan (.docx)

Works in Microsoft Office, Google Docs/Sheets, and LibreOffice. Standard license: use in your own organization; no resale or redistribution.

Not legal advice; confirm with local employment law.

Support: digitalpromohub.support@gmail.com