Process Improvement Project Charter

Start every improvement project the right way — with a clear scope, an agreed problem, and a signed commitment.

This charter eliminates scope creep, team confusion, and wasted effort before the project even begins.

Built on Lean Six Sigma DMAIC methodology.

What's inside — 10 structured sections:

1. Project Identity — Title, code, sponsor, lead, dates, budget
2. Problem Statement — What / Where / When / How Big framework
3. Goals & Success Criteria — SMART goals with baseline, target, and measurement method
4. Project Scope — In-scope / out-of-scope table + process boundaries
5. Team & RACI Matrix — Roles with R/A/C/I columns and time commitment %
6. DMAIC Phase Plan — Objectives, deliverables, and gate criteria for each phase
7. Project Timeline — Phase-by-phase start and end dates
8. RAID Log — Risks, assumptions, issues, and dependencies
9. Benefits Realisation — Post-project measurement table
10. Approval Sign-offs — Sponsor, lead, and process owner signature block

✔ Delivered as Word document (.docx) — works in Google Docs

✔ Print-ready for formal project governance

✔ English version included · Spanish version available on request