1. Seller Information

Castanna is an online store dedicated to selling original audiovisual content in digital format.

The business operates through the Payhip platform, which provides hosting, storefront and digital download services.

The owner of Castanna is a self-employed individual established in Spain.

The seller's full legal details will be provided in the relevant legal information section of the store.

2. Acceptance of Terms

By accessing the Castanna website or making a purchase, customers agree to these Terms and Conditions and the applicable terms of the Payhip platform.

Customers confirm that they have reviewed the product description, price and applicable purchase conditions before completing their order.

3. Digital Products

All products sold through Castanna are digital audiovisual content.

No physical products are sold, and no physical shipments are made.

Videos are supplied through digital download after payment has been successfully confirmed.

The characteristics of each product will be described on its respective product page.

4. Prices and Payments

Product prices are displayed before the purchase is completed.

Payments may be made using the available payment methods, including:

• Credit and debit cards.
• PayPal.

Customers confirm that they are legally authorized to use their selected payment method.

Castanna reserves the right to investigate and take appropriate action regarding fraudulent, duplicated or unauthorized transactions, in accordance with applicable law.

5. Digital Delivery

Digital products are delivered through electronic download once payment has been confirmed.

Customers are responsible for having the necessary equipment, software and internet connection to download and view their purchased content.

If a technical issue prevents access to purchased content, customers may contact Castanna for assistance.

Castanna does not guarantee compatibility with devices or software that are not identified as compatible in the relevant product description.

6. Right of Withdrawal

In accordance with European consumer protection legislation, consumers generally have a 14-day right of withdrawal for distance purchases.

However, an exception applies to digital content supplied without a physical medium when all applicable legal requirements are met.

To ensure that the right of withdrawal is lawfully lost once digital supply begins, the customer must:

• Give express prior consent to the immediate commencement of digital delivery.
• Acknowledge that they will lose their right of withdrawal once the supply of the digital content begins.
• Receive confirmation of the contractual agreement on a durable medium.

Castanna will use the consent mechanisms made available by Payhip where these satisfy the applicable legal requirements.

If these requirements are not fulfilled, the customer retains any withdrawal rights granted by applicable law.

The loss of the right of withdrawal does not affect the customer's statutory rights in cases of defective digital content or lack of conformity.

7. No Refunds for Change of Mind

Once digital supply has lawfully commenced and all legal requirements for the loss of the right of withdrawal have been fulfilled, refunds will not be available solely because the customer changes their mind, loses interest or decides they no longer want the purchased content.

This provision does not restrict statutory consumer rights concerning defective content, delivery errors, unauthorized charges or any other circumstances that give rise to a valid legal claim.

8. Digital Content Warranty and Conformity

Castanna undertakes to provide videos that correspond to the descriptions and characteristics advertised on the website.

If a file is corrupted, cannot be downloaded or does not conform to the purchase agreement, customers may contact Castanna to report the issue.

The remedies provided by applicable consumer protection legislation will apply. These may include bringing the content into conformity, replacing the content, reducing the price or terminating the contract where legally applicable.

Nothing in these Terms and Conditions excludes or limits mandatory statutory consumer guarantees.

9. Intellectual Property Rights

All videos, images, audiovisual materials and other content sold through Castanna are owned by the seller or used with the appropriate authorizations.

Purchasing a video does not transfer any copyright or intellectual property ownership to the customer.

The purchase grants the customer a personal, limited, non-exclusive and non-transferable licence to download, retain and view the purchased video for private, non-commercial use.

The following activities are strictly prohibited:

• Reselling or distributing purchased videos to third parties.
• Sharing files through public or private download links.
• Publishing videos on social media, websites or other platforms.
• Using the content for commercial purposes without authorization.
• Mass reproduction or distribution of the content.
• Removing watermarks or identification mechanisms, where present.
• Copying or modifying the content for subsequent resale or distribution.
• Using the videos in any way that infringes the seller's intellectual property rights.

The purchase of a video grants only the usage rights expressly established in these Terms and Conditions.

10. Unauthorized Use and Content Protection

Castanna reserves the right to investigate and take action against unauthorized use of its content.

If unauthorized distribution or infringement is detected, Castanna may request the removal of the infringing material, submit complaints to relevant platforms and pursue any legal remedies available.

Customers are responsible for ensuring that their use of purchased files complies with these Terms and Conditions and applicable law.

11. Fraudulent Purchases

Castanna may cooperate with payment providers and relevant platforms to investigate suspicious transactions and potential fraud.

If a purchase is identified as having been made using an unauthorized payment method, appropriate legal and technical measures may be taken.

Payment disputes will be handled in accordance with the procedures of the relevant payment provider and the customer's statutory rights.

12. Website and Service Availability

Castanna uses Payhip as an external platform to host and distribute its digital products.

The availability of the store and download services may therefore depend on third-party technological services.

Castanna shall not be responsible for temporary interruptions caused by external failures beyond its reasonable control.

However, if an interruption prevents a customer from accessing purchased content, Castanna will make reasonable efforts to provide an appropriate solution.

13. No Subscriptions

Castanna sells digital products through individual purchases.

There are no recurring subscriptions, monthly membership fees or automatic recurring charges associated with purchasing videos.

Each transaction relates exclusively to the product selected and the price displayed at checkout.

14. Personal Data Protection

Customers' personal data will be processed in accordance with Castanna's Privacy Policy and applicable data protection legislation.

Third-party technology and payment providers may process personal data as necessary to provide their services.

Customers may consult the Privacy Policy for information about processing purposes, legal bases, recipients, retention periods and their data protection rights.

15. International Customers

Castanna makes its digital products available to customers in different countries.

These Terms and Conditions apply subject to any mandatory consumer protection provisions applicable in the customer's country of residence.

Nothing in these Terms and Conditions is intended to exclude or restrict non-waivable rights granted under applicable European or national legislation.

Applicable taxes will be handled in accordance with the relevant tax obligations for each transaction.

16. Limitation of Liability

Castanna shall not be responsible for unlawful or unauthorized use of purchased content by customers.

Castanna shall also not be responsible for damage resulting from improper use of downloaded files or technical issues beyond its reasonable control.

These limitations shall not apply to liabilities that cannot legally be excluded or restricted, or to mandatory consumer rights.

17. Applicable Law and Dispute Resolution

These Terms and Conditions shall be governed by Spanish and applicable European legislation.

Where a customer qualifies as a consumer, mandatory consumer protection laws applicable in their country of residence shall be respected.

Any disputes shall be submitted to the competent courts in accordance with applicable law.

18. Contact Information

For questions, purchase-related issues or technical assistance, customers may contact Castanna using the email address provided in the online store.

CASTANNA

All rights reserved.