Effective Date: 20 July 2026
Central Scotland Roleplay (“CSRP”, “we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information you provide when using our Payhip store, Discord server, FiveM server, and related community services.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your choices regarding your data.
1. Information We Collect
When you use our services or make a purchase through our Payhip store, we may collect:
Personal information
- Discord username and Discord ID
- Email address
- Billing country
- Information you provide when contacting support
Purchase information
- Products purchased
- Transaction date and amount
- Payment status
- Order reference numbers
Technical information
- IP address (provided by Payhip and other service providers)
- Browser and device information
- FiveM identifiers linked to your account
We only collect information that is reasonably necessary to operate and manage the community and store.
2. How We Use Your Information
We use your information to:
- Process and deliver purchases
- Provide supporter and donator perks
- Verify purchase ownership
- Respond to support requests
- Prevent fraud, abuse, and unauthorised access
- Enforce our Terms of Service and community rules
- Maintain the security and stability of our services
- Meet legal and accounting requirements
We do not sell or rent your personal information to third parties.
3. Payments
All payments are processed securely through Payhip and its payment providers, such as PayPal and Stripe.
CSRP does not receive or store your full payment card details. Any payment information you provide is handled directly by the payment provider in accordance with their own privacy policies.
4. Sharing Your Information
We may share limited information with trusted third-party providers where necessary to operate our services, including:
- Payhip
- PayPal / Stripe
- Discord
- FiveM / Cfx.re services
- Server hosting providers
We may also disclose information where required by law or where necessary to protect the rights, safety, or security of CSRP and its community members.
5. Data Retention
We keep personal information only for as long as it is needed for operational, legal, or accounting purposes.
Typical retention periods:
- Purchase records: up to 6 years
- Support tickets: up to 24 months
- Discord verification data: while you remain a member of the community or until it is no longer required
When information is no longer needed, we will delete or anonymise it where reasonably possible.
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information where appropriate
- Object to certain types of processing
- Request a copy of the data you have provided to us
To make a request, please contact the CSRP Management Team through our Discord support system.
We may ask you to verify your identity before processing your request.
7. Cookies
Our Payhip store may use cookies and similar technologies to ensure the website functions correctly and to improve the user experience.
You can control or disable cookies through your browser settings. Please note that some features of the store may not function properly if cookies are disabled.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can remove it.
9. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
However, no online service can be guaranteed to be completely secure, and you use our services at your own risk.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations.
The most recent version will always be available on our Payhip store. Continued use of our services after any changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact the Central Scotland Roleplay Management Team through our Discord support system.
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
Final Statement
By using the CSRP Payhip store and community services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.
Central Scotland Roleplay is committed to protecting your privacy and handling your information responsibly.