swoop airlines cancellation policy
Swoop Airlines, a Canadian ultra-low-cost carrier, has a cancellation policy that varies depending on the fare type selected during booking. It's essential to understand the details of this policy before making any travel arrangements. Here is an overview of Swoop Airlines' cancellation policy:
1. Fare Types:
Swoop offers different fare types, each with its own cancellation rules:
- Basic Fare: This is the most restrictive fare type, typically offering no flexibility when it comes to cancellations or refunds. It's crucial to carefully consider your travel plans when choosing this fare type, as changes may not be possible without forfeiting the ticket's value.
- FlyFlex Fare: The FlyFlex fare offers more flexibility. While it is typically more expensive than the Basic Fare, it allows for changes and cancellations, albeit with certain conditions.
2. Cancelling a Booking:
If you need to cancel a booking made with Swoop Airlines, follow these steps:
a. Visit the Swoop Airlines website .
b. Log in to your Swoop account using your booking reference (reservation number) and the last name of the passenger.
c. Access your booking by navigating to the "Manage My Booking" or "My Trips" section.
d. Review the terms and conditions associated with your fare type to understand the cancellation options and any fees that may apply.
e. If your fare type allows for cancellations, follow the on-screen prompts to initiate the cancellation process.
f. Provide the necessary information, confirm the cancellation, and make any required payments.
3. Refunds and Credit Vouchers:
- Basic Fare: Passengers with a Basic Fare ticket typically do not qualify for refunds. In most cases, the ticket value is forfeited upon cancellation. However, it's advisable to check Swoop's website or contact customer support for the most current information, as policies may evolve.
- FlyFlex Fare: For passengers with a FlyFlex Fare ticket, cancellations may result in a credit voucher. The voucher's value is typically equal to the fare paid minus any applicable fees. This credit voucher can be used for future travel with Swoop and is subject to certain terms and conditions, including an expiration date.
4. Time Sensitivity:
The timing of your cancellation request may impact the eligibility for refunds or credit vouchers. Swoop often has specific timeframes within which cancellations must be made to qualify for any form of compensation. Be sure to review these timeframes in the terms and conditions.
5. Contacting Swoop Support:
If you encounter any issues during the cancellation process or have questions about the policy, you can contact Swoop's customer support for assistance. Contact information for customer support is typically available on their website.
Please note that Swoop Airlines' cancellation policy may change over time, and specific details, fees, and eligibility criteria may evolve. To ensure you have the most accurate and up-to-date information regarding cancellations, it's advisable to refer to Swoop's official website or reach out to their customer support directly. Understanding the policy and making informed decisions regarding cancellations is essential to avoid unexpected costs and ensure a smooth travel experience with Swoop Airlines.