every box is one-of-a-kind and hand-assembled, so all sales are final. i'm not able to offer refunds, returns, exchanges, or cancellations once an order is placed. this includes changes of mind, and any expectation about specific contents, colors, or objects.

because the boxes are a mystery by design, contents can't be a basis for return. the objects, palettes, and combinations vary from box to box and from anything shown in photos or stories. promotional images show style and range only — they are not the contents of any box.

if your box is damaged in transit

i pack every parcel with care, but vintage objects are fragile and shipping is rough. if something arrives broken, email me at fossilisedflowers@gmail.com within 24 hours of delivery, with photos of the damage and the packaging. i'll review each case and make it right where i can — likely a partial refund for the damaged piece. because every object is one-of-a-kind, i can't offer identical replacements.

this damage remedy is the only exception to final sale, and it covers transit damage only, not condition consistent with age.

non-delivery

if tracking shows a parcel as delivered and you can't find it, please file a claim with the carrier, share the case number with me via email. if needed, i can share tracking and any details that help you file.