Refund & Replacement policy.
Updated on 31 December 2024
Refund Policy
We are committed to providing you with valuable and enriching content through our E-books. Based on the following terms and conditions, we offer a straightforward refund policy. With your purchase of our products, you agree to the terms and conditions listed below.
Eligibility
The physical products you purchase are replaceable (not refundable) free of cost only if you receive the wrong/damaged products out of the box. However, you need to provide us with the following:
- The unboxing video (image not acceptable).
- The invoice.
- The email used to purchase the product.
- Purchase date, product receiving date.**Note: Without the unboxing video no refund will be issued.
Ineligibility
Starting from 15 March, 2024, there is no refund for the digital/physical products. The purchase once made is totally non-refundable but are replaceable for the causes mentioned above.
- Replace Request Period: You may request a refund within 7 days of receiving the product. A replacement is not applicable if you request after 7 days of your purchase.
- Contacting Us: To initiate the replacement process, please contact our customer support team send us a DM on Instagram with your order confirmation details and the reason for your request.
- Replacement Processing Time: Once your replacement request is received and approved, we will process the replacement within 5 - 15 business days. The replacement will be issued to same address used for the original purchase.
- Feedback Appreciated: While processing your refund, we value your feedback. Your insights can help us enhance our products and better serve our customers.
- Change of Mind: Customers may change their minds after the purchase, realizing that the digital/physical books doesn't align with their needs or preferences. This does not meet the eligibility for a refund.
Please be aware that this refund policy applies solely to purchases made through our (this) website.
Thank you for choosing ‘Good Minds Quote’. We appreciate your trust in our products and are dedicated to ensuring your satisfaction. If you have any further questions or concerns, please do not hesitate to contact our customer support team.