Refund Policy

At LEVIA, we want you to be satisfied with your purchase. This Refund Policy applies to all digital products sold on this store by LEVIA LLC. 1. 14-Day Refund Guarantee If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date. To request a refund, email us at [support@levia.com.co] with your order number and the email address used for the purchase. 2. Digital Products Because digital products are delivered instantly and cannot be returned, refunds are granted only within the 14-day period above, or where required by law. We may decline refund requests made after 14 days. 3. Eligible Situations We will gladly issue a refund if: - You were charged more than once for the same product. - The product you received is materially different from its description. - You could not access or download the product and we were unable to fix the problem. - A refund is required by the consumer protection laws of your country. 4. Non-Refundable Situations Refunds will not be granted if: - The request is made after the 14-day period. - You changed your mind after downloading and using the product extensively. - There is evidence of misuse, such as sharing, copying, or reselling the product. - The issue is caused by your device or software and not by the product. 5. How Refunds Are Processed Once your request is approved, we will issue the refund to your original payment method. Refunds usually appear within [5 to 10] business days, depending on your bank or card issuer. We will notify you by email when the refund is processed. 6. Access After a Refund When a refund is issued, your license to use the product ends, and you must stop using and delete any copies. 7. Chargebacks Please contact us before filing a chargeback with your bank. Most issues can be solved quickly by email, and we respond within [2] business days. 8. Contact LEVIA LLC Email: [support@levia.com.co]